User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the services provided by High Stakes. They explain the relationship between you and us, set out user responsibilities, and cover how we handle accounts, deposits, withdrawals and promotions. By registering or using our services you agree to follow these terms and any additional promotional or game-specific rules published on the platform.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share login details or allow others to access your account. We may suspend or close accounts where we suspect fraud, unauthorised access or breaches of these terms. You must notify us promptly if you suspect your account has been compromised.

Verification and limits

We may ask you to verify your identity, age and address. Age verification must be completed when requested - if requested at account opening it should normally be provided within 72 hours or your account may be restricted. We may also apply deposit, loss or wagering limits and require additional documentation before permitting withdrawals.

Eligibility requirements

To open an account you must meet the minimum legal age in your jurisdiction and accept these terms. Only one account is permitted per person. Access may be restricted in certain jurisdictions and attempting to bypass regional blocks (including by using a VPN) is prohibited. It is your responsibility to ensure you are permitted to use our services where you are located.

Acceptable platform use

Use our services lawfully and in good faith. Do not attempt to manipulate games, exploit promotions, or engage in collusion or abusive behaviour. We reserve the right to withhold or recover funds where we reasonably believe rules have been broken. Persistent abuse may result in account closure and forfeiture of balances.

General bonus and promotion rules

Promotions and bonuses are offered under separate terms which form part of these conditions. Bonus funds must meet clearance and eligibility requirements before withdrawal. We may suspend, amend or withdraw promotions where we reasonably suspect abuse or where circumstances require. Promotional terms will state wagering or other requirements where applicable.

Deposits and withdrawals

We accept a range of payment methods. Minimum deposit amounts may apply - for example, typical card deposits start at around £10 and certain e-wallets may require higher minimums. Withdrawals are processed after verification and may be subject to checks; we aim to process requests within about 48 hours although times can vary by method and provider. We will normally return funds using the original funding method where possible.

Account dormancy

Accounts inactive for extended periods may incur handling fees after 12 months of inactivity. Details of any applicable fees will be provided in your account area.

Dispute resolution

If you have a dispute, contact our support team in the first instance. We will aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly, we will explain the next steps and available independent avenues for review where applicable.

Updates to terms and conditions

We may update these terms from time to time. We will publish any changes and, where required, notify you through your account. Continued use of the service after changes indicates acceptance of the updated terms. For questions about these terms please contact [email protected].

These terms work together with our privacy policy, game rules and any specific promotional terms. References to HighStakes and related materials should be read consistently throughout this document.