Contact Us
If you have questions about your account, verification, payments or technical issues, our support team at High Stakes is ready to help. Contact us for account-related queries, security concerns or general feedback via email, phone or live chat. We aim to respond promptly and will guide you through verification checks, withdrawals and responsible-gambling tools. Our team is authorised to assist with disputes, limits and complaint handling. For partner and affiliate enquiries, HighStakes offers a dedicated team.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] (general queries and feedback, response within 24 hours) |
| Affiliate enquiries | [email protected] (partners and promotions) |
| Payments | [email protected] (deposits and withdrawals) |
| Security and privacy | [email protected] (data protection) |
| Phone | +44 20 7946 1283 (call for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please contact [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account ID and a brief description so we can respond promptly; attachments or screenshots are helpful.
Submit Your Inquiry
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests such as account queries or payment confirmations are usually handled quickly; complex cases involving ID checks, security reviews or third-party payment investigations may take longer to resolve depending on the issue. If we need extra time we will keep you updated on progress and any next steps.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Please tell us what works well and what could be better, as every comment is reviewed carefully by our team and used to improve the service and user experience. Share your thoughts via the feedback form or email [email protected] to help shape future updates.