High Stakes Casino Responsible Gambling

At High Stakes we take responsible gambling seriously. We want every player to enjoy controlled play and to feel confident they can set boundaries that suit their finances and lifestyle. This page explains the tools and support available to help you stay in control while using our services.

Our player protection principles

We aim to promote safe play by offering clear options for control, fast access to support, and simple steps to pause or close an account if needed. We encourage honest self-assessment and expect players to act within their means. Where someone shows signs of harm, we will take proportionate action to protect the player.

Activity-control tools

We provide a set of practical tools you can use at any time from your account area. These are designed for immediate control and longer-term protection.

How to set limits

You can set daily, weekly or monthly deposit limits, and reduce or remove them at any time. For your safety, increases to deposit limits may be subject to a short delay and a review to ensure the change is appropriate. If you need help setting limits, contact our support team.

Loss limits and session controls

Loss limits help you control how much you can lose over a set period. Session time limits and reminders are available to help you monitor play time and avoid extended sessions. Using a mix of these tools is an effective way to maintain control.

Time-out and self-exclusion

Short breaks and longer exclusions are available. Time-out can be applied from 24 hours up to 120 days. If you need a longer break, self-exclusion options are available for at least 6 months and up to 5 years, with the option to exclude permanently. Reinstatement after self-exclusion requires contacting support and observing a 24-hour cooling-off period before access is restored.

Recognising problem behaviour

Warning signs include chasing losses, changes in mood after play, borrowing to gamble, or neglecting other responsibilities. If you or someone you know shows these signs, consider using limits, time-out or self-exclusion and seek advice from a trained counsellor.

Tips for staying in control

Set realistic limits before you play, stick to a budget, take regular breaks, avoid gambling when stressed or tired, and do not use gambling to solve financial problems. Talk to friends or family if you feel unsure about your play.

Professional help and support organisations

If you need external support, recognised UK services such as GamStop, GamCare and BeGambleAware can provide guidance, self-exclusion tools and counselling. If you require immediate assistance, contact local emergency services.